Thank you for shopping with The Skin Health Clinic. We are committed to delivering your skincare products safely and efficiently.
Order Processing
Orders are processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During promotional periods, processing times may be slightly extended.
Shipping Rates
Flat Rate Shipping: $9.99 on all orders under $200.
Free Shipping: Available on orders over $200 (before taxes and discounts).
Delivery Time
Standard delivery typically takes 3–7 business days within Canada.
Delivery times may vary depending on your location and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Address
Customers are responsible for providing accurate shipping information. The Skin Health Clinic is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Delayed Shipments
While we work with reliable shipping carriers, delivery timelines cannot be guaranteed. If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your shipment.
Contact Us
If you have any questions regarding shipping, please contact us through our website or by email.
