Due to the nature of skincare and cosmetic products, we cannot accept returns on opened, used, or tampered products for hygiene and safety reasons.
We do not offer refunds or exchanges for:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
Upon review, we may offer a replacement, store credit, or refund where appropriate.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the error was caused by The Skin Health Clinic.
Orders may be cancelled before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled.
For return or refund inquiries, please contact our customer support team through our website.
